CMS is an industry leader providing curbside management services for major airport ground transportation and parking operations. Our scope of services includes staffing appropriate personnel, vehicle inspection, vehicle dispatching, driver compliance, customer service assistance, congestion mitigation efforts and distressed passenger assistance.
Excellent service starts and ends with us. We all share the same thing at CMS and that is a sincere regard for serving our customers with excellence. To that end, our company’s mission and philosophy is about the will to serve and the desire to exceed our customer’s expectations. Serving customers is embedded in our company’s culture and is the reason why we enjoy what we do. We understand what excellent customer service looks like and we are committed to exceeding the expectations of our customers.
With our mission in mind, we define our values that we live by every day as:
· Professional
· Courteous
· Willing to go the extra mile
· Polite and respectful
· Considerate of the feelings of others
· Team Player
· Knowledgeable
John Brown is CMS’ Program Manager. He is responsible for management and oversight of the company’s CMS program. This includes several modes of commercial ground transportation for an airport’s domestic and international terminals: taxis, limousines, shared ride shuttles, hotel shuttles, off-airport parking shuttles and charter buses. John brings over 15 years of leadership experience and a wealth of knowledge to the organization, having led teams and implemented business processes throughout the commercial ground transportation industry.
